Instant Support Access with Drop Box

Today we introduce the Zendesk Dropbox. It allows you to put a tab on your website and harvest support requests, feedback, enquiries etc. directly to your Zendesk help desk. The main idea is that you want to provide your web site visitors and customers with an easy and instantaneous way of asking for help or submit their feedback, but also want to ensure proper internal processes to deal with the inquiries.

The Zendesk Dropbox can of course be configured and customized in a number of ways, but just as Zendesk it works out of the box. Have questions to how it works? Click the little green Question tab to your left, and we'll get right back to you.

Comments

[Andrew]

This is nice but it needs more customization ability - there should be a setting to put the tab left or right. It doesn't work for me on the left

[Kate]

I love this feature but would also like increased customization. Allowing the user to choose between question, feedback, idea or bug/issue would be great as well as some control over the dropbox's color would be stellar.

Great work!