Love your new job. Current openings at Zendesk.

Zendesk offers a web application for customer care and support. The application is used by more than a thousand businesses and millions of users all over the world. Our customers love our product and so do we. We're currently a team of ~25 people spanning the world. We're headquartered in San Francisco's SoMa neighborhood and are looking for unique profiles to compliment our team.

Product Designer

We are currently looking for an passionate, talented and experienced Product Designer. You'll be working with a world class team on a product that is renowned for putting usability first and you'll be reporting to the Chief Product Officer.

Your number one priority is to keep the Zendesk user experience pleasant and hassle-free. This includes initiating, suggesting and spearheading major UI refactorings for a cleaner and more intuitive user experience. You'll also be designing the UI/UX side of all new features and enhancements, with a strong focus on simplicity and manageability.

You have some prior work which you're very proud to show us and a deep understanding of web application usability, combined with a strong graphic flair and an eye for visual consistency. You enjoy designing elegant solutions to complex workflows, and you know the devil is in the details. You love to innovate and design things that people will tweet and blog about.

Requirements:

• Well-versed in fundamental visual and interactive design discipline.
• 5+ years of experience in a user-centered design environment at the intersection of product and engineering, preferably in the SaaS space.
• Ability to articulate concepts and ideas through low- and high-fidelity prototypes, resulting in clear specifications for the development team.
• A way with words and a knack for reducing the complex to the bare essentials.
• Experience with user testing
• A technical mindset and well-versed with HTML/CSS/JS/AJAX. Prototyping abilities using any of these is a big fat plus.

Application Engineer

We're looking for a developer extraordinaire. The ideal candidate is a pragmatist who enjoys turning complexity into well structured, scalable and maintainable solutions. You understand the importance of keeping things clean, and know what works and what doesn't.

You are confident with *nix and open source databases, and have extensive experience with at least a few of the following technologies (or strong desire to work with them): Memcached, Git/Github, Sphinx, Nanite/RabbitMQ, TMail, authentication mechanisms (OAuth, OpenID etc.), Amazon EC2/S3.

It's a strong bonus if you can provide code samples of your work, preferably from existing open source projects.

Responsibilities:

• Design, implement, and maintain application and infrastructure components
• Refactor and improve maintainability of the codebase
• Rapidly fix bugs and solve problems
• Conduct design and code reviews
• Interface with product, front-end, and operations teams

Requirements:

• Expert knowledge developing and debugging in Ruby on Rails
• Disciplined approach to development, testing, and quality assurance
• Strong communication and documentation skills
• Preferably active contributor to open source software
• Experience with git and version control
• Experience with databases and caching

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We offer competitive compensation, vacation, medical and dental coverage, life and disability insurance, stock options and 401k.

Please send a brief to-the-point application with your resume to jobs@zendesk.com. Remote workers will not be considered.

To all recruitment agencies: Zendesk does not accept agency resumes. Please do not forward resumes to Zendesk employees or any other company location. Zendesk is not responsible for any fees related to unsolicited resumes.

I18n: Love isn't the Only Language We Speak

We aim to please and make using our product as enjoyable as possible by making ourselves accessible - it's the reason we give our new customers a call to welcome them on board and host meetups around the world.

A big part of making someone comfortable with your company is addressing them in their native tongue, and that's why we've extended our internationalization program and now have the customer-facing portal of Zendesk available in over 30 languages.

We've worked with customers from around the world in a crowd sourced effort to make Zendesk available in as many languages as possible, and we'd like to take a moment to thank these customers and partners, our international superstars: A Better Tomorrow, af83, Basvurum, Deskperience, Elvenite, Favit, Grenland Web, io, Jellyfish Co., Livechat, Mentine, MiniRepublic, Nabaza, Nod 32, Online Design, Opinsys, Oskando, Pulse 247, Realiso, Shortcut, Stylight, and Vitamin4B.

Thank you all.

See two good examples below, Favit's Greek support portal, and MyCashflow's Finnish support site. Also notice how Twitter's help pages now features user-selectable languages, a feature available for our Plus+ customers.

Adopt Lil' Buddhy

Did you know we host a forum for Zenfessions, and that if you tell your story that we'll send you awesome swag like the Little Buddhy shown here? (headphones not included).

Little Buddhy was a big hit at our Office Warming Party last week, and we wanted to make him available to those sharing their stories with us.

Zenfessions is an open forum, dedicated to the how and why, of how Zendesk is working for your company. As you can see from the view numbers on the stories, this section gets quite a bit of traffic which makes it a great opportunity to tell us a little about your company while letting the community know how the product works for you.

Leave a story or feedback in the forum and we'll send your choice of shirt, Zendesk Buddha Machine, or our new favorite... the little buddhy. 

What are you waiting for?!

Zenauguration

Thank you everybody who came by our new SoMa office space on 410 Townsend yesterday for our office warming and made it a great event. The Tamale Lady ran out of Tamales and the cocktail bar ran out of Lychee Martinis which we take as a good sign. More photos from the party at Flickr and on the Laughing Squid blog (btw, see you at our Christmas party, Scott).

New Video Tutorials

Head over to our support site to check out the new nine introductory video tutorials that we have just released. And stay tuned as more are being produced. We take requests. So please submit your comments alongside what videos you really want us to do.

And notice that all videos also are available on YouTube and as podcasts on iTunes.

We're Bringing Sexy Back. One Tech Shirt at a Time.

We have some fun new Zendesk shirts - women sizes (shout out to Adria at But You're a Girl!), short and long sleeves, kid sizes and a new orange color we think goes well with the changing seasons.

All tees sport hand-drawn designs and are individually numbered by the outstanding team at GMtee.com.

And you can get one too. Head over to our Zenfessions forum and share your story. Read how other Zendesk customers are using their Zendesk help desk. Share your stories with Zendesk and we will send you one of our brand new Zendesk Tees or the similar cool Zendesk Buddha Machine for good help desk karma.

Check out the progress of the Zendesk tee:

- Tee v1, It's Here and Its' Green.
- Tee v1, There are Women Out There that ...
- Tee v1, Another Girl in Our Shirt
- Tee v1, T-shirt Friday
- Tee v2, A Tech Support Hero is Something to Be
- Tee v2, In kids sizes and for dads...

Migrating from Clarify, SSO in Rails, Expert CSS Tips

Want to learn how to do really great CSS customization with Zendesk, how you migrate tickets from your Clarify system to Zendesk, or are you looking for SSO with Zendesk from your Rails app? Here's three really great articles from the previous week on these exact subjects.

Migrating from Clarify
Gary Shermann, VP of Services and Support for Dovetail Software, demonstrates the power of APIs in this article describing how to migrate tickets from Clarify to Zendesk. Clarify was one of the leading old-school help desk products, now buried somewhere deep in the Amdocs product stack. Even if you're not migrating from Clarify, this article is a good inspiration for using the APIs to populate your Zendesk.

SSO under Ruby on Rails
Zendesk's remote authentication feature is a slick, easy and powerful way of implementing SSO for Zendesk. It makes Zendesk a serf of your primary authentication mechanism, that be MS Active Directory or any homegrown system. If your primary authentication system is built in Rails, Tobias Crawley from Hand Built Software LLC, has just released this little gem for helping you enable Zendesk SSO from your Rails application.

CSS Expert tips
We've recently mentioned Onehub and their really slick Zendesk implementation, taking the CCS customization capabilities to its boundaries. Now you can get a few tips directly from the source in this article published recently on Onehub's blog. BTW Onehub empowers virtual teams with online tools for collaboration. Remember to check them out.

Thanks everybody for sharing your knowhow and experiences with Zendesk.

Come Join a Successful and Fast-growing Company in its Finest Hour

Zendesk offers a web application for customer care and support. The application is used by more than a thousand businesses and millions of users all over the world. We're currently a team of ~20 people spanning the world. We're setting up new headquarters in San Francisco's SoMa neighborhood and are looking for unique profiles to compliment our team:

- Online Marketing Manager - Filled
- Product Marketing Manager
- Product Manager
- Database Administrator - Filled
- UI/UX Designer
- Front-end Developer
- API Developer - Filled
- Back Office Developer - On Hold
- Application Engineer

Full job descriptions below the fold.

We offer competitive compensation, vacation, medical and dental coverage, life and disability insurance, stock options and 401k.

Please send a brief to-the-point application with your resume to jobs@zendesk.com. We will not respond to unsolicited recruiters. Remote workers will not be considered.

Web 2.0 After Party

Zendesk is happy to sponsor this year's official after party at Web 2.0 Expo Berlin. The party is hosted by TechCrunch and fittingly named LateCrunch.

The party will take place Thursday 23 October at 10pm at the HomeBase Lounge. Tickets are extremely limited so go order your ticket right away.

See you in Berlin!

Thank You Campers

BarCamp Hong Kong was a big success, a blast for everybody and with plenty of beer at the after-party. Thank you Napoleon, Palava Digital, WebWednesday, Belle, Beansbox, and everybody else for taking us along.