Love your new job. Current openings at Zendesk.

Zendesk offers a web application for customer care and support. The application is used by more than a thousand businesses and millions of users all over the world. Our customers love our product and so do we. We're currently a team of ~25 people spanning the world. We're headquartered in San Francisco's SoMa neighborhood and are looking for unique profiles to complement our team.

Product Designer

We are currently looking for an passionate, talented and experienced Product Designer. You'll be working with a world class team on a product that is renowned for putting usability first and you'll be reporting to the Chief Product Officer.

Your number one priority is to keep the Zendesk user experience pleasant and hassle-free. This includes initiating, suggesting and spearheading major UI refactorings for a cleaner and more intuitive user experience. You'll also be designing the UI/UX side of all new features and enhancements, with a strong focus on simplicity and manageability.

You have some prior work which you're very proud to show us and a deep understanding of web application usability, combined with a strong graphic flair and an eye for visual consistency. You enjoy designing elegant solutions to complex workflows, and you know the devil is in the details. You love to innovate and design things that people will tweet and blog about.

Requirements:

Well-versed in fundamental visual and interactive design discipline.
5+ years of experience in a user-centered design environment at the intersection of product and engineering, preferably in the SaaS space.
Ability to articulate concepts and ideas through low- and high-fidelity prototypes, resulting in clear specifications for the development team.
A way with words and a knack for reducing the complex to the bare essentials.
Experience with user testing
A technical mindset and well-versed with HTML/CSS/JS/AJAX. Prototyping abilities using any of these is a big fat plus.

Reliability Engineer

We're looking for a developer extraordinaire. The ideal candidate is a pragmatist who enjoys turning complexity into well structured, scalable and maintainable solutions. You understand the importance of keeping things clean, and know what works and what doesn't.

You are confident with *nix and open source databases, and have extensive experience with at least a few of the following technologies (or strong desire to work with them): Memcached, Git/Github, Sphinx, Nanite/RabbitMQ, TMail, authentication mechanisms (OAuth, OpenID etc.), Amazon EC2/S3.

It's a strong bonus if you can provide code samples of your work, preferably from existing open source projects.

Responsibilities:

Design, implement, and maintain application and infrastructure components
Refactor and improve maintainability of the codebase
Rapidly fix bugs and solve problems
Conduct design and code reviews
Interface with product, front-end, and operations teams

Requirements:

Expert knowledge developing and debugging in Ruby on Rails
Disciplined approach to development, testing, and quality assurance
Strong communication and documentation skills
Preferably active contributor to open source software
Experience with git and version control
Experience with databases and caching

Webmaster

Description:
Zendesk is looking for a Webmaster to join our team working with the marketing, sales and product teams. Your primary responsibility will be to own the design and maintenance of the corporate website and any corresponding graphical design needs. Attention to detail is a must, along with pride in work quality and an ability to work closely with cross functional team members to deliver in a fast paced environment.

Experience must include:

    * At least 3 years work experience with coding clean, contemporary HTML mark-up and standards-compliant, maintainable CSS.
    * Experience taking mockups and turning them into standards compliant HTML/CSS
    * A strong background in Web design, with an understanding of user-centric practices.
    * Strong Photoshop and Illustrator skills, with bonus points for illustration abilities.
    * Good taste; you keep abreast of the trends in Web design, but you don't follow them slavishly.
    * Experience maintaining a Web site or Web application over time and across browser versions, with a good understanding of browser compatibility issues.
    * Experience with Split Test (A/B) systems
    * 1-2 years experience in Search Engine Optimization (SEO)
    * A plus if you know Radiant CMS and Git, but not required.

Personality & Interests:

    * Passion for asthetics.
    * Attraction to the Zendesk website asthetics and our brand's look and feel.
    * Analytically oriented and drills down into details on their own
    * Interest in testing website design and how it influences conversion rates.
    * An ethos to "get things done."

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We offer competitive compensation, vacation, medical and dental coverage, life and disability insurance, stock options and 401k.

Please send a brief to-the-point application with your resume to jobs@zendesk.com. Include the job title in the subject. Remote workers will not be considered.

To all recruitment agencies: Zendesk does not accept agency resumes. Please do not forward resumes to Zendesk employees or any other company location. Zendesk is not responsible for any fees related to unsolicited resumes.

Comments

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Posted by: Connor Impson | Jan 16, 2010 at 10:01