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-->Thank you everybody who came by our new SoMa office space on 410 Townsend yesterday for our office warming and made it a great event. The Tamale Lady ran out of Tamales and the cocktail bar ran out of Lychee Martinis which we take as a good sign. More photos from the party at Flickr and on the Laughing Squid blog (btw, see you at our Christmas party, Scott).
A frequent feature request from our globally operating customers was the ability to work within multiple time zones and languages simultaneously. And in the Plus+ plan released in August, we delivered that functionality.
Your Zendesk can be set up with a default time zone for the help desk, while users and agents can set their own time zone according to location. Notifications and events in the event log will then be displayed relative to the time zone of the user reading the message log or receiving the email. A comment posted by a support rep in San Francisco at 9:05 in the morning will for the customer in Munich, Germany, appear as a comment posted at 18:05 local time.
In Zendesk you can set up the customer facing portal in a language of your own choice. Zendesk supports more than 30 languages including double-byte languages such as Chinese and Japanese. Plus+ plan customers have the more advanced ability to support multiple languages simultaneously. The Administrator sets which languages are available to customers and they'll be able to change the language according to their preferences.
The full list of supported languages is: Arabic, Bulgarian, Croatian, Czech, Danish, English, Estonian, Filipino, Finnish, French, German, Greek, Hebrew, Icelandic, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish and Vietnamese.
Las Vegas was everything it should be - from the couple who got engaged on the flight from SFO to LAS, to the constantly whirring slot machines, to the showgirls at the Tech Set party.
We were able to pull ourselves away from the siren calls and cooing slot machines to have some drinks with our fellow Zendeskians before the Opening Night party at The Mirage. And we gave away some of our awesomely redesigned new shirts and a few Zendesk Buddha Machines too.
Thanks to everyone who came out - see you next time!
Head over to our support site to check out the new nine introductory video tutorials that we have just released. And stay tuned as more are being produced. We take requests. So please submit your comments alongside what videos you really want us to do.
And notice that all videos also are available on YouTube and as podcasts on iTunes.
Brisbane, Australia is the new hot spot for Zendeskians!
Earlier this year we hosted Meetups in Syndney and Melbourne, and now we're bringing the fun to Brisbane. On Wednesday, Oct. 28th, we'll be meeting at The Pig N' Whistle Pub (123 Eagle Street, Riverside Centre) and Zendesk is buying the drinks.
Come by to meet fellow Zendesk lovers, aficionados, customers and partners. Get more details and RSVP on Facebook, or send Justin an email to let us know you're coming.
Hope to see you there!
Congratulations to Atlassian - the Aussie company specializing in collaboration and development tools for developers - on the public release of JIRA 4. Out of beta and into prime time!
The Atlassian Plugin Exchange is the largest plugin ecosystem of its kind, and earlier this summer we released an open source JIRA/Zendesk integration on the Plugin Exchange. The integration creates JIRA issues based on Zendesk tickets, and keeps the communication on the two in sync by transferring comments back and forth.
Our integration was described by the Atlassian team as delicious peanut butter and jelly sandwich - a combo that just makes sense!
We're continuing to extend the integration, now with public and private comments and support for pushing attachments from JIRA to Zendesk. You can check out the integration on Atlassian's plugin Exchange.
As you likely already know we've recently relocated to San Francisco, home of our new global headquarters. On Thursday, October 29 from 5-8:30pm, we're hosting an office warming party in our new offices and we'd love to have you visit the new space and join us for a drink.
Our new offices are in SoMa on 410 Townsend just across the street from the CalTrain, and we're sharing the neighborhood with many of our friends and customers. In fact, our office building is also home to EventBrite, Yammer and Twine to name some.
We're thrilled to be keeping such good company and look forward to meeting many more from the community over the coming months and years.
RSVP for the event on the Zendesk Lovers Facebook page or on Eventbrite
Looking forward to seeing you!
The global economic shakeup has reaffirmed our belief that customer service will be the cornerstone of all companies who continue to thrive in tomorrow's economy. Getting customer service right is more important then ever, but we all still struggle with it. Giving your customer service professionals the best tools to make their job easier is a first step to making the help desk experience a good one for customers. But ultimately it's personal relationships and the human touch that differentiates successful companies, and that's why customer support agents are the most important employees your company has.
Oct 5 - 9 is Customer Service Week and companies all around the country have been celebrating. In 1992 the U.S. Congress proclaimed Customer Service Week a nationally recognized event, celebrated annually during the first full week in October.
Customer Service Week is a national event devoted to recognizing the importance of customer service and to honoring the people who serve and support customers with the highest degree of care and professionalism.
We'd like to offer a special thank-you to all the customer service agents out there for the fantastic work you do - none of us could do what we do without your work. We're spreading good karma during National Customer Service Week and we would like to let our customers know we appreciate their commitment to their customers
A toast, and a pat on the back, for a job well done!
We have some fun new Zendesk shirts - women sizes (shout out to Adria at But You're a Girl!), short and long sleeves, kid sizes and a new orange color we think goes well with the changing seasons.
All tees sport hand-drawn designs and are individually numbered by the outstanding team at GMtee.com.
And you can get one too. Head over to our Zenfessions forum and share your story. Read how other Zendesk customers are using their Zendesk help desk. Share your stories with Zendesk and we will send you one of our brand new Zendesk Tees or the similar cool Zendesk Buddha Machine for good help desk karma.
Check out the progress of the Zendesk tee:
- Tee v1, It's Here and Its' Green.
- Tee v1, There are Women Out There that ...
- Tee v1, Another Girl in Our Shirt
- Tee v1, T-shirt Friday
- Tee v2, A Tech Support Hero is Something to Be
- Tee v2, In kids sizes and for dads...
The BlogWorld Expo, Oct. 15 -17, brings together an incredibly diverse and innovative group of influencers and Zendesk is going to Las Vegas and throwing a meetup to meet YOU!
Adria from But You're A Girl will be joining us and will be filming short greetings with anyone who wants to contribute a welcoming wish to the team who's settling into the new offices in San Francisco. Adria will be putting together a fun video that will play at the office warming party on Oct. 29.
Meet us at the Mirage Hotel, Kokomo's Lounge, from 5:30-8:00pm. The bar tab is as always on Zendesk and there will be plenty of swag as well. Stay tuned for news on Zendesk Tee v3.
Tell a friend, bring a friend, tweet a friend. The event hashtag is #ZendeskON (Zendesk Opening Night) and we'll be using it to make event announcements.
If you can attend, please take a moment to register at EventBrite or Facebook so we can get an accurate estimate of how many people to expect. Thank you, and hope to see you in Vegas!
Get the infamous Buddha Machine for your own help desk or web site, or visit the FM3 Buddha Machine Wall.
