ScreenSteps Brings Tutorials and Guides to Your Help Desk

Another day, another integration. Today we're very pleased to show you Blue Mango's ScreenSteps integration that brings instructions, tutorials and guides directly to your Zendesk help desk. The ScreenSteps widget allows your help desk agents to search for and grab content from your ScreenSteps Live account directly in your Zendesk help desk, and include links to relevant material from ScreenSteps in a ticket.

Blue Mango has put together this nice little video that demonstrates the widget integration:

You can get the full details on the widget on Blue Mango's blog.

According to Blue Mangos web site, "the ScreenSteps Support Suite allows companies and organizations to transform the way they approach customer support. It is built around a simple philosophy: each step of providing instruction to a customer should be easy. It should be easy to create customer tutorials and guides. It should be easy to publish them. It should be easy to deliver to the customer. And it should be easy for the customer to understand the information they are given. And that is what the ScreenSteps Support Suite does, it makes it easy to turn customer support into customer satisfaction."

Disclaimer: The ScreenSteps integration widget was created by Blue Mango and is not an official Zendesk widget and not supported by Zendesk support.