How Long Has It Been Since Your Last Zenfession?

"We implemented Zendesk to 90% of how we us it now in the first 2 hours of testing it. It worked so well in the tests, I was able to roll it out to our customers at our yearly user conference the next week. I have nothing but rave reviews from both our clients and my staff."

"We have Zendesk fully integrated into our site & in use - it's a huge thumbs up - I know for a fact that nothing even comes close to this app. It is by far the best choice if you want something that looks great, works well & integrates incredibly well."

Head over to our Zenfessions forum and read how other Zendesk customers are reviewing their Zendesk help desk. And send us your feedback, stories and impressions too. Share your experiences with Zendesk and we will send you a Zendesk Tee or a Zendesk Buddha Machine for good help desk karma.

And while we're at it. Don't forget to become a Fan of Zendesk Lovers on Facebook. It's a new a redesigned fan page, where you will get the latest first.

There are Women Out There that Want to Wear Your Stuff

Adria Richards of Aden Networks, Zendesk customer, technology blogger and organic technology consultant, has posted her latest Ask Adria Show titled "Taking My Shirt Off for Software". It's completely SFW but she is actually taking off her Zendesk tee, while making her point pretty clear: Zendesk and other software slash web 2.0 companies don't make shirts/tees for women. It's all men sizes and men lines.

"There are women out there that wanna wear your stuff. And they can't."

And yes, she is actually comparing the Zendesk tee to a Windows XP shirt. That hurts. But we hear you loud and clear, Adria. You make an excellent point and we're on it.

Wellington, NZ, Meetup

If you haven't had the opportunity to visit the beautiful city of Wellington yet, now's your chance as we're having a Zendesk meetup on Thursday, April 30, from 5:30pm to 7:30pm at the Eclipse Restaurant & Bar.

As always we hope to see our local customers, partners, friends and fools. Please RSVP via the event's Facebook page.

Loic ♥ Zendesk

You go check it out too.

Join us at Barcamp Boston

Join us at Barcamp Boston, April 25-26, 2009 at MIT. Zendesk is a Platinum sponsor and we're looking forward to meeting the Boston developer community in our search for new talents for Zendesk. If you want to learn more about what we offer at Zendesk and what we do, ping us at jobs@zendesk.com, and we'll arrange to sit down and talk during Barcamp. Our CTO Morten is in town just for this.

See you at Barcamp.

Thank You, Los Angeles

We want to thank the good people at Yammer, Nicholas Curran, Geodelic, Break Media and everbody else for turning up at our LA meet-up last week at the Bodega Wine Bar in Santa Monica. Great meeting our customers, partners and other friends IRL.

Mobile Access to Support Forums

Your Zendesk help desk now offers mobile optimized access to your support forums. Simply route your customers and staff to your support address followed by /forums on their iPhone, Android or other mobile web browser. There's nothing to activate or configure. Your supports forum are online and optimized for you favorite mobile client right now.

And while we're at it, don't forget to visit our Zenfessions forum to share your good stories and impressions about Zendesk. There's a Zendesk Buddha Machine or a Zendesk Tee in it for you.

And send in your feature requests for future mobile functionality in our Feature Requests forum. Rest assured, we have plenty of iPhone goodies coming soon mobile enhanced features coming along.

Slicker Charts

Our reporting engine has seen a slight overhaul this weekend and can now provide a more slick reporting interface with faster Flash based charts you can zoom into and retrieve more visual data from. And by popular demand we now support up to eight data series in each chart.

SaaS Services 2.0

UK based Coherence Design has put together a range of packaged service solutions to help companies getting started with Zendesk. These services cover consultation, design, configuration, look & feel, and bulk data loading.

Paul Kopp from PK-Consulting wrote to tell us about his experiences with these services:

"Zendesk looked like a fantastic way for us to offer customers a help desk / ticketing solution, without the costs associated with big name vendors stuck in the past. The problem we had was zero time available for implementation; however we wanted to make sure to get the most value out of it. Based on our dialog with Coherence, we could tell they knew their way around SaaS in general and specifically Zendesk. With just a short discussion to understand what we were looking to accomplish, they had the look & feel we desired and came up with a great way of helping categorize and route all tickets. We are now better organized, on top of issues and the clients love it as well. To top it off, we are capturing additional revenue, which used to fall through the cracks, just by having records of work done. This additional (and unanticipated) benefit makes the help from Coherence pay for itself!"

We asked Graham Robson from Coherence for a few additional comments:

"Using Zendesk's comprehensive custom field capability, we created an industry specific ticket categorization schema suitable for PK -Consulting's business. Based on this we were then able to create appropriate business rules, views, and reports to help route and manage tickets aligned to groups who had the skills and expertise to resolve."

Although Zendesk is designed to be self explanatory and easy to configure, we think it's great that there exists companies like Coherence that can help Zendesk customers get to a running start in no time. And it's also really interesting to see what kind of service businesses can materialize on top of SaaS 2.0.

Paul and Graham, thanks for sharing this with us.

Join the Zendesk Team

Zendesk is seeking dynamic individuals who are committed to quality, customer satisfaction, innovation and creative thinking. Join our team and help expand our presence in the customer support marketplace.

Rubyist Wanted

We're looking for a Ruby (on Rails) developer extraordinaire. The ideal candidate is a pragmatist who enjoys turning complexity into well structured, scalable and maintainable solutions. You understand the importance of keeping things clean, and know what works and what doesn't.

Ruby Loving Systems Engineer and Administrator

We're looking for a very experienced Linux (Gentoo) systems administrator with deep insight in automating, building and maintaining a scalable infrastructure. Your work will involve benchmarking, configuring, scaling and improving search indexes (Sphinx), caches (Memcached/Varnish), databases (MySQL) and email services. You have prior experience from high volume setups, handling large amounts of data.

Zendesk UI Master

We're looking for a UI developer, whose number one priority is to keep the Zendesk user experience pleasant and hassle-free. This includes initiating, suggesting and spearheading major UI refactorings for cleaner and more intuitive user experiences.

For all positions

Zendesk offers competitive compensation, vacation, medical and dental coverage, life and disability insurance, stock options and 401k. We are located across from South Station in Boston (MA), and convenient to the Orange, Red and Green lines. Applications to jobs@zendesk.com. Full job descriptions below the fold.