Best API Ever

From Charlotte, NC, this just in:

When VergePoint was hired to implement a support system for a call center handling more than 80,000 call minutes per month the first candidate was Zendesk. Jason Prance from VergePoint says “Zendesk’s web 2.0 attitude and witty approach to customer service pulled us right in. In less than one week, the client was live on Zendesk and handling support tickets more efficiently than with the previous system."

Andrew Stallings is a freelance developer working with VergePoint. Andrew did the integration of Zendesk into the existing e-commerce cart and tells us; “Having done many similar integrations in the past, these tasks are generally quite complex, time consuming and costly. The Zendesk Remote Authentication API is created in a way that gives the developer the freedom to program this however he wants on his end, while all the complicated logic is handled on their end. This is one of the best API’s I’ve ever used.”

Thank you both Jason and Andrew for sharing this with us.