Humbling Flattery

If you haven't seen it already check out our Customer Karma, where we have persuaded select clients to say a few nice words about us.

But apart from these handpicked quotes it's often a humbling experience to work in Zendesk support or sales. This is some of the latest humbling flattery that have reached our inboxes (or rather our support and service system):

"I have been very impressed with Zendesk - you have made a really easy-to-use application but one that is also very powerful. It is one of the best (if not the best) web application I have come across."

"I'm really glad that I found Zendesk, it really has changed the way we work. We implemented Zendesk as a result of being upset, overworked and fed up with management. No one ever seemed to have the time to think about what IT was doing or what was planned."

"Your software is most likely the best available at this point. It is well designed, has a great interface, has a tremendous amount of features, and so far has worked exactly as expected. I was very fortunate to come across it after a long search through many vendors. It looks like it is going to help our new business get started successfully."

"My company is impressed with Zendesk's service. We have always been run it ourselves, but we've seen the light and now know that running our own services is detracting our smart minds from building and enhancing our own product."

"Just signed up for a free trial and am really impressed with the solution after 20 minutes of playing with it - well done! Might even get some of my clients to look at investing in the service within their own businesses."

"First, I wanted to say what a great product you have made! We are migrating to a combination of Harvest and Zendesk from a Windows-only product called Autotask and we will never look back."

"We are in the process of walking away from the in-house BMC application we currently use and moving to a Zendesk solution. We are very impressed with your capabilities and your company has been awesome to work with."

Thanks for all your support. We're growing at an incredible speed these days and are strongly motivated by the overwhelming feedback we get from our customers.

A Constant Stream of Improvements

One of the great benefits of a SaaS solution is the constant flow of improvements and new features that effortlessly sneak into your help desk. To stay up to date on all new features and application enhancements, we recommmend that you subscribe to our Product Announcement RSS feed.

Here's a brief list or recent additions:

• You can now make Zendesk notifications even more personal. A notification from your help desk can carry the "From" name of the agent or customer responding to the ticket.
• Zendesk business rules can now contain both ALL and ANY conditions.
• Set up distinct SLAs for individual customer organizations.
• Help desk wide search has been optimized and received a layout overhaul. Plus it now comes with nifty little shortcuts.
• The REST interface supports attachments.
• Winmail.dat files are now decoded and added correctly to tickets.
• There's a new iPhone Safari interface, and Zendesk now supports Blackberry and Windows Mobile web clients too.
• Macros now supported when bulk updating.

Read more about the new features in our support forum.

It's Here and it's Green

The Zendesk tees are here and they're very very green. Have you been promised or won a Zendesk tee, then expect it in your mail box within the next week or two. Tees are being shipped these days directly from the Zendesk Hong Kong office.

As an extra bonus we will ship a new tee to all trial customers who submit their credit cards today or tomorrow.

Thanks Again, San Franciscans

50 Zendesk customers and friends joined us at the 21st Amendment last week for Meet-up San Francisco v. 2.0. Thank you everybody. Great seeing so many both new and familiar faces.

Afterpartying With the Web 2.0 Crowd

Zendesk was a sponsor at LateCrunch, the official afterparty for Web 2.0 Expo Berlin. Humbly presented as the "The mother of all tech-startup parties" by Techcrunch UK. For Zendesk is was at also a great opportunity to meet German customers and friends and a big thank you to Coremedia, Babbel and Mindmesiter for joining us in Berlin.

Thanks also to the always energetic Mike Butcher of Techcrunch and Petra Johansson of Twisted Tree for organizing this successful event.

Yours truly was interviewed by Ulrike Reinhard and Björn Bauer at the Web 2.0 Expo. Visit Ulrike Reinhard's blog to see the full interview entitled Giving Support a New Dimension.

Revisiting San Francisco

After last month's successful meet-ups in Australia and on the East coast, we now return to San Francisco for more.

We hereby invite all Zendesk customers, friends, partners and aficionados in the Bay area region to Meet-up San Francisco v. 2.0 on Thursday 16 October at 6pm. This time at 21st Amendment Brewery on 2nd Street.

As always you're very welcome to bring a friend or a colleague. But we kindly ask you to RSVP via the Facebook event page.

Zendesk will host drinks, cocktails and snacks. See you in San Francisco.

Web 2.0 After Party

Zendesk is happy to sponsor this year's official after party at Web 2.0 Expo Berlin. The party is hosted by TechCrunch and fittingly named LateCrunch.

The party will take place Thursday 23 October at 10pm at the HomeBase Lounge. Tickets are extremely limited so go order your ticket right away.

See you in Berlin!

Thank You Down Under and Big Apple

A big thank you to everybody who attended last month's meet-ups in New York City, Melbourne and Sydney.

We love meeting our customers face to face, and are happy to host these events where customers, partners, friends and aficionados can share their thoughts on Zendesk, the help desk business and all the other stuff. Seasoned with plenty of beers, cocktails and snacks.

Next up for our meet-ups is a return to San Francisco. Stay tuned.